Privacy Statement

Novertronics Technologies Inc. is committed to protecting the privacy of individuals in accordance with Quebec’s Act respecting the protection of personal information in the private sector (Law 25 / Loi 25) and other applicable Canadian privacy legislation. This Privacy Statement explains how we collect, use, disclose, and protect your personal information.

1. Identity of the Person Responsible for Personal Information

We may collect the following categories of personal information:
a) Identity information: Full name, username, or similar identifiers.
b) Contact information: Email address, mailing address, phone number.
c) Financial information: Payment card details, billing address, transaction history (processed
via secure third-party payment processors).
d) Location data: General geographic location derived from your IP address or provided by
you.
e) Technical data: IP address, browser type and version, time zone, operating system, device
identifiers.
f) Usage data: Information about how you use our Site, products, and services.
g) Cookie data: See our Cookie Policy for details.

3. Purposes of Collection and Use

We collect and use your personal information for the following purposes:
• To provide and manage our products and services;
• To process transactions and send related information (confirmations, invoices, updates);
• To respond to your inquiries and provide customer support;
• To send marketing communications where you have consented;
• To analyze usage trends and improve the Site’s functionality;
• To comply with legal obligations under Quebec and Canadian law;
• To detect, prevent, and address fraud or security issues.

4. Legal Basis for Processing

Under Law 25, we collect and use your personal information only:
• With your explicit consent;
• When necessary to fulfill a contract with you;
• When required by law;
• For legitimate business purposes, where these do not override your rights.

5. Disclosure of Personal Information

We may share your personal information with:
• Service providers and subcontractors who assist in delivering our services (e.g.,
payment processors, hosting providers, analytics tools), under strict confidentiality
agreements;
• Legal or regulatory authorities when required by law;
• Successors in the event of a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties.

6. Transfer Outside Quebec

If we transfer your personal information outside Quebec (including to other Canadian provinces or internationally), we will conduct a privacy impact assessment (PIA) as required by Law 25 and ensure equivalent protection through appropriate contractual measures before any transfer.

7. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When no longer needed, personal information is securely destroyed or anonymized.

8. Your Rights Under Law 25

You have the following rights regarding your personal information:
• Right of access: Request a copy of the personal information we hold about you;
• Right to rectification: Request correction of inaccurate or incomplete information;
• Right to erasure: Request deletion of your personal information, subject to legal
exceptions;
• Right to portability: Receive your personal information in a structured, commonly used,
and machine-readable format;
• Right to withdraw consent: Withdraw consent at any time, without affecting the
lawfulness of prior processing;
• Right to object: Object to certain uses of your personal information.
To exercise these rights, contact us at: privacy@novertronics.com. We will respond within 30
days, or notify you of any extension as permitted by law.

9. Security Measures

We implement administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include encryption of data in transit and at rest, access controls, and regular security reviews.

10. Privacy Incident Response

In the event of a confidentiality incident involving your personal information that presents a risk of serious harm, we will notify you and the Commission d’accès à l’information (CAI) as required by Law 25.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies. Please refer to our Cookie Policy for detailed information on the types of cookies used and how to manage them.

12. Children's Privacy

Our Site is not directed at individuals under the age of 14. We do not knowingly collect personal information from children without verified parental or guardian consent.

13. Changes to This Privacy Statement

We may update this Privacy Statement from time to time. The updated version will be posted on the Site with a revised effective date. We encourage you to review this Statement periodically.

14. Complaints

If you believe your privacy rights have been violated, you may file a complaint with the Commission d’accès à l’information du Québec (CAI) at: www.cai.gouv.qc.ca.

15. Contact Us

Novertronics Technologies Inc.
Email: privacy@novertronics.ca
Address: Suite 508, 4529 Rue Clark, Montreal, QC H2T 2T3, Canada